Support

Explore our range in-store at any of our Melbourne locations.

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What is your priority regarding customer satisfaction?

Your satisfaction is our first priority at In 2 Linen. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or offer a full refund. Please contact us if there is a problem with your item.

Can I return an item if I change my mind?

If you change your mind about your purchase, we will happily exchange your order within 30 days from the date of purchase providing:
· you have proof of purchase;
· the item has not been opened;
· the item is in saleable condition;
· the item is unworn or unused with all original packaging and tags attached
· the item is not a quilt, underblanket, underlay, mattress topper, mattress protector or pillow

Do you offer refunds for change of mind purchases?

We do not give any refunds for change of mind purchases, exchange only.

Can I return white goods like quilts and pillows?

No, due to Government Health Regulations, white goods—including quilts, protectors, pillows, toppers, and underlays—cannot be returned for change of mind purchases.

Can an exchange be refused?

Yes, management reserves the right to refuse any exchange if the above terms are not met. A 20% restocking fee may be applied at our discretion for items that have been opened.